News for 'Customer Focus Services'

Tatas, Adani, Ambanis in scramble for super app

Tatas, Adani, Ambanis in scramble for super app

Rediff.com8 Nov 2021

The groups plan to take on well-entrenched players like Amazon, Flipkart, and Paytm by merging their offline businesses with e-commerce initiatives.

RBI Norms Don't Tackle Illegal Apps Menace

RBI Norms Don't Tackle Illegal Apps Menace

Rediff.com11 Oct 2022

Of the 2,562 customer complaints received between January 2020 and March 2021, a majority relate to illegal apps. At least two dozen suicide cases have been reported, perpetrated by the harassment by loan app operators, points out Tamal Bandyopadhyay.

Why Does Modi Not Slash Chinese Imports?

Why Does Modi Not Slash Chinese Imports?

Rediff.com16 Jan 2023

India's national security focus has shifted from the western border to the eastern one. But our trade with China keeps rising. This trade is against our interest, because most of it comprises of Chinese imports, argues Aakar Patel.

Toyota to stop selling Yaris in India

Toyota to stop selling Yaris in India

Rediff.com27 Sep 2021

The company had launched the Yaris in May 2018 at a price range of Rs 8.75 lakh and Rs 14.07 lakh (ex-showroom), competing with the likes of Honda City, Hyundai Verna and Maruti Suzuki Ciaz. However, it didn't have a robust response in the market, clocking a cumulative wholesales of around 19,800 units.

Hyundai to focus more on domestic market

Hyundai to focus more on domestic market

Rediff.com7 Aug 2017

Facing capacity constraint, firm is yet to take a call on setting up a new manufacturing unit in India.

2nd innovation hub in US to strengthen TCS position

2nd innovation hub in US to strengthen TCS position

Rediff.com12 May 2022

IT major Tata Consultancy Services (TCS), in its Q4FY22 results, said the company's banking, finance services and insurance (BFSI) crossed the $10 billion milestone. This includes revenue from financial products, services and platforms. For Suresh Muthuswami, who recently took over as Chairman of North America, one of the focus will be to grow this percentage going ahead. The first step to grow the US market is hiring. Muthuswami said that the company will be hiring more in the US, especially from the campuses. In FY22 TCS hired over 7,000 people in the US and going ahead too the numbers will be similar.

Truecaller Could Soon Face Competition

Truecaller Could Soon Face Competition

Rediff.com1 Oct 2022

'Every telecom user wishes to know who is calling. This will help in preventing cyber frauds using telecom services.'

20-min pizza promise by Domino's gets stuck in traffic, kitchen

20-min pizza promise by Domino's gets stuck in traffic, kitchen

Rediff.com8 Mar 2023

As promised, Domino's 20-minute delivery started across 170 stores in Bengaluru on Tuesday. But, as the day progressed, some teething issues came to the fore. If delivery partners' accounts are anything to go by, these are unlikely to go away anytime soon.

6 years of GST: Rs 1.5 trillion monthly tax revenues becomes 'new normal'

6 years of GST: Rs 1.5 trillion monthly tax revenues becomes 'new normal'

Rediff.com29 Jun 2023

Six years after the rollout of the biggest indirect tax reform in India, Goods and Services Tax (GST) revenue of Rs 1.5 lakh crore every month has become a new normal and tax officers are focusing on dealing with fraudsters who are adopting newer modus operandi to game the system, causing loss to the exchequer. To apprehend black sheep, who operate as syndicates and create fake entities on the basis of forged documents to claim input tax credit (ITC), tax officers have started using data analytics, artifical intelligence and machine learning aiming to curb evasion, which was over Rs 3 lakh crore since inception of GST. It was over Rs 1 lakh crore in 2022-23. Thinktank Global Trade Research Initiative (GTRI) said the most critical pending GST reform is upgradation of GST Network to prevent fake supplies and fraudulent claims of Input Tax Credit (ITC).

Purchase of 30 MQ-9B drones okayed, to be announced after Modi-Biden talks

Purchase of 30 MQ-9B drones okayed, to be announced after Modi-Biden talks

Rediff.com16 Jun 2023

The defence ministry on Thursday accorded its approval to procure 30 MQ-9B Predator drones from the US to crank up the surveillance apparatus of the armed forces, especially along the frontier with China, people familiar with the development said.

SVB fallout: Indian start-ups staring at uncertain future

SVB fallout: Indian start-ups staring at uncertain future

Rediff.com21 Mar 2023

Indian start-ups breathed a sigh of relief after the UK government facilitated the acquisition of the now-defunct Silicon Valley Bank's (SVB's) British arm by HSBC. In a bid to allay fears, the US Federal Deposit Insurance Corporation (FIDC) announced recently that it had transferred all deposits of start-up-focused SVB to a newly created bridge bank and all depositors would have access to their money. President Joe Biden also sought to reassure jittery depositors that they can have confidence that the US banking system is "safe".

Indian airlines revamp their in-flight menus amid intense competition

Indian airlines revamp their in-flight menus amid intense competition

Rediff.com11 Oct 2022

From croissants to Galouti kebabs and Medu vada, Indian carriers, both low-cost and full-service, are revising their in-flight menus to offer passengers a differentiated fare as competition is heating up amid the boom in air travel with the waning of Covid-19. On Monday, Air India, which was taken over by the Tata Group on January 27, unveiled its new domestic in-flight menu comprising gourmet meals, new appetizers, desserts, and local dishes. Air India's economy class passengers would now be served dishes such as Mushroom cheese omelette, Dry jeera aloo wedges, and Garlic tossed spinach and corn for breakfast, and Vegetable biryani, Malabar chicken curry, and mixed vegetable poriyal for lunch.

The Coming Corporate Battles In 2023

The Coming Corporate Battles In 2023

Rediff.com11 Jan 2023

India Inc is gearing up for a slugfest this year and from tech to paints, new battlegrounds are emerging, observes Indrajit Gupta, co-founder, Founding Fuel.

Budget 2023: What the pharma, healthcare industry seek

Budget 2023: What the pharma, healthcare industry seek

Rediff.com19 Jan 2023

The government should take measures to promote innovation and R&D while simplifying regulations for the sector in the upcoming Union Budget, as per pharmaceutical industry bodies. Outlining the wish list for the sector in the upcoming Union Budget, Indian Pharmaceutical Alliance (IPA) secretary general Sudarshan Jain said the domestic pharma industry is currently around $50 billion in size and aspires to grow to around $130 billion by 2030 and $450 billion by 2047. "To achieve this vision, the Union Budget 2023-2024 should help fuel innovation and R&D, which will set the pace for propelling the pharmaceutical industry forward," he told PTI.

How Gen Z Is Changing Investing Game

How Gen Z Is Changing Investing Game

Rediff.com21 Feb 2022

'Younger investors start their journey with very little capital so they are risking less while they have a lot of time to experiment and learn early on.'

Anil Agarwal to demerge 5 businesses of Vedanta, restructure zinc unit

Anil Agarwal to demerge 5 businesses of Vedanta, restructure zinc unit

Rediff.com29 Sep 2023

Mining magnate Anil Agarwal's conglomerate on Friday announced a major business shake-up, with flagship Vedanta Ltd approving a spin-off of its metals, power, aluminium and oil and gas businesses into separate listed entities and an overhaul of lucrative zinc unit planned as part of value creation and reducing debt load. Vedanta will issue one share of the five demerged businesses for every share held in the company, the firm said in a statement. The entire exercise, which would require shareholder and lender approval as well as a nod from the stock exchanges and courts, is expected to be completed in 12-15 months, its president for finance Ajay Agarwal said.

Amazon, Flipkart HQs get battle-ready: Draw up sales strategy in war rooms

Amazon, Flipkart HQs get battle-ready: Draw up sales strategy in war rooms

Rediff.com23 Sep 2022

E-commerce companies managed to beat the odds by adopting a flexible approach in terms of transforming their business models and leveraging emerging technologies. They had to constantly align their objectives with evolving customer needs. With companies hiring thousands of temporary workers, expanding to smaller cities, and launching new products, e-commerce giants gird up to celebrate the peak festival season without Covid restrictions after a three-year time-out.

Coming soon! Changes in Health Insurance

Coming soon! Changes in Health Insurance

Rediff.com31 Jan 2019

Ashish Mehrotra, MD and CEO, Max Bupa Health Insurance, explains the changes we can expect in health insurance this year.

Will TCS Enter The Metaverse?

Will TCS Enter The Metaverse?

Rediff.com7 Jun 2022

'At present Metaverse is a hype cycle.' 'If it succeeds, then I would like to see TCS there, too.'

TCS Q3 net profit rises 12.2%; board approves Rs 18,000-cr share buyback

TCS Q3 net profit rises 12.2%; board approves Rs 18,000-cr share buyback

Rediff.com12 Jan 2022

Tata Consultancy Services (TCS) on Wednesday reported a 12.2 per cent rise in its consolidated net profit to Rs 9,769 crore for the December 2021 quarter, and announced Rs 18,000-crore buyback offer for its shareholders at Rs 4,500 per scrip. The country's largest software services firm had logged a net profit of Rs 8,701 crore in the year-ago period. Revenue of the Mumbai-based firm grew 16.3 per cent in the quarter under review to Rs 48,885 crore from Rs 42,015 crore in the corresponding period last fiscal, TCS said in a regulatory filing.

'The concept of 'One Infosys' will be crucial'

'The concept of 'One Infosys' will be crucial'

Rediff.com24 Jun 2022

'We spent considerable time re-skilling all the employees, and then we created a new focus called the 'One Infosys'.'

How Policybazaar-LIC Tie-Up Is Working Out

How Policybazaar-LIC Tie-Up Is Working Out

Rediff.com6 Apr 2022

'From our perspective, it will bring additional customers and from their perspective, it will get them younger customers.'

FMCG: Focus on agriculture and investments in rural areas

FMCG: Focus on agriculture and investments in rural areas

Rediff.com24 Feb 2016

Excise duty hike for cigarettes could be lower.

Microsoft launches new plan to empower AI start-ups in India

Microsoft launches new plan to empower AI start-ups in India

Rediff.com20 Oct 2021

Tech giant Microsoft on Wednesday launched a new programme Microsoft AI Innovate for nurturing and scaling start-ups that are leveraging Artificial Intelligence (AI). The 10-week initiative will support start-ups in India leveraging AI technologies, helping them scale operations, drive innovation, and build industry expertise. Both B2B and B2C start-ups from various industries, including financial services, healthcare, education, agriculture, space, manufacturing and logistics, retail, and e-commerce can participate in the quarterly cohorts of this programme.

Despite strong Q2 numbers, large deals become scarce for IT majors

Despite strong Q2 numbers, large deals become scarce for IT majors

Rediff.com25 Oct 2021

The second quarter of FY22 continued to show double digit growth for the top four IT services providers, with every vertical and geography growing well, even though the total contract value (TCV) looked soft for all the players. The trend was first evident in Accenture's Q4 numbers, which saw its TCV in outsourcing deals softer. A soft TCV does not mean that growth is declining, but it does point to the trend of few and scarcer mega deals.

10 career tips for Indian techies

10 career tips for Indian techies

Rediff.com19 May 2020

Employers are now looking to hire professionals who can demonstrate their skills rather than reel off a catalogue of undirected theoretical qualifications.

FMCG to get a major push via govt's common service centres

FMCG to get a major push via govt's common service centres

Rediff.com9 Mar 2017

Talks on with P&G, HUL, Patanjali, among others to push their products via 250,000 common centres

Google to axe 12,000 workers; CEO Pichai says 'sorry'

Google to axe 12,000 workers; CEO Pichai says 'sorry'

Rediff.com20 Jan 2023

Google will lay off 12,000 jobs across the globe, its CEO Sundar Pichai announced on Friday, becoming the latest tech giant after Microsoft, Facebook and Amazon to retrench staff en mass amid the global economic downturn. In an email to employees, the Indian-origin CEO said: "I have some difficult news to share. We've decided to reduce our workforce by approximately 12,000 roles." Pichai said the layoffs at Google were carried out after a "rigorous review" of its operations.

India's digital economy to grow 10x to $800 bn by 2030

India's digital economy to grow 10x to $800 bn by 2030

Rediff.com1 Jul 2021

India's consumer digital economy which was pegged at $85-90 billion in calendar year 2020, is expected to become a $800 billion market by 2030, according to reports released by consulting firm RedSeer at its flagship event Ground Zero 5.0. The digital economy includes 60 per cent of travel, 40 per cent non-grocery retail, 30 per cent of education, 25 per cent of food and beverages services and 6 per cent of pharma/grocery going through digital channels by calendar year 2030. Online retail is set to become the third-largest market by scale by CY30 with an annual gross merchandise value (GMV) of $350 billion in CY30, said RedSeer.

Industry lauds PM's vision of 'techade'

Industry lauds PM's vision of 'techade'

Rediff.com15 Aug 2022

Prime Minister Narendra Modi's call to make this decade a "techade" for India and the push for 5G, semiconductors and transformation through digital services is going to boost the technology sector in the country, industry players said on Monday. Modi, in his speech on the 76th Independence Day, touched upon all-round development of technology in the country, from 5G to push for electronic chips, laying of optical fibre cable (OFC) network across villages and enablement of digital entrepreneurship in villages through Common Services Centres, making the present decade as "techade" for India. Homegrown mobile devices maker Lava International's Chairman and Managing Director Hari Om Rai said electronics and technology sectors create about $4 trillion of revenue.

Infosys, Microsoft ink multi-year deal with Ausgrid

Infosys, Microsoft ink multi-year deal with Ausgrid

Rediff.com13 Sep 2021

IT major Infosys and Microsoft have entered into a multi-year strategic engagement with Ausgrid to accelerate the cloud transformation of the largest electricity distributor on Australia's east coast. This programme will further Ausgrid's vision to connect communities and empower lives with a focus on affordability, reliability and sustainability, Infosys said in a regulatory filing on Monday. "With over 4 million Australians relying on our services every day, it is essential we are maintaining our high standard of reliability and connectivity, as well as delivering on the expectations of Australian communities," Nick Crowe, acting CIO at Ausgrid, said.

LG to shut mobile phone business worldwide

LG to shut mobile phone business worldwide

Rediff.com5 Apr 2021

LG Electronics announced on Monday that it is closing its mobile business unit. The decision was approved by its board of directors. LG's strategic decision to exit the incredibly competitive mobile phone sector will help the company focus resources in growth areas such as electric vehicle components, connected devices, smart homes, robotics, artificial intelligence and business-to-business solutions, as well as platforms and services.

'India is Amazon's second-largest technology hub'

'India is Amazon's second-largest technology hub'

Rediff.com16 Sep 2021

India is the second-largest technology hub for Amazon globally and its teams are powering innovations not only for customers in the country but globally as well, a top company executive said on Thursday. Speaking at Amazon India Career Day, Amazon global senior vice president and country head India Amit Agarwal said the e-commerce company employs over one lakh professionals in India across diverse areas from engineering, supply chain, content creation, marketing, video and others. "India is also the second-largest technology hub for Amazon globally, with some of the most talented software developers, product managers, machine learning scientists, and research scientists as part of the team," he said.

The scramble to lure the Rs 1k-2k phone customer

The scramble to lure the Rs 1k-2k phone customer

Rediff.com16 Nov 2017

With slower than expected growth in smartphone penetration, operators and OEMs are joining hands to provide affordable mobile devices with attractive offers.

Nissan pulls the plug on Datsun in India

Nissan pulls the plug on Datsun in India

Rediff.com20 Apr 2022

Japanese auto major Nissan on Wednesday said it is discontinuing Datsun brand in India, nine years after the company kicked off the marque's global relaunch in the country. Having failed in its ambitious global relaunch of Datsun, Nissan had in 2020 discontinued the brand in Russia and Indonesia, the other two countries along with South Africa and India which were marked as key markets targeting the entry level car segment. Confirming the move to discontinue the Datsun brand, Nissan India in a statement said, "Production of Datsun redi-GO has ceased at the Chennai plant (Renault Nissan Automotive India Private Ltd). "Sales of the model still continue (till the stock lasts)."

Why EV makers are flocking to Tamil Nadu

Why EV makers are flocking to Tamil Nadu

Rediff.com5 Apr 2023

At Prestige Polygon Towers in Chennai's Teynampet, hectic preparations are on for a mega global investors' meet under the aegis of Guidance Tamil Nadu (the state investment promotion agency) scheduled for January 2024. Asked about the key focus areas of the meet, the agency's managing director and chief executive officer, V Vishnu, said the state was betting big on electric mobility. This is no surprise, given that the state has signed electric vehicle (EV)-related memorandums of understanding (MoUs) with several companies in the recent past that may bring in investments worth around Rs 33,000 crore with the potential to create over 43,000 job opportunities.

Tatas bring in talent from group companies to revive Air India

Tatas bring in talent from group companies to revive Air India

Rediff.com16 Apr 2022

Due to the group's presence across multiple businesses, it is in a unique position in the aviation industry to bring the best of talents.

'IDFC First will cater to a new India with value services'

'IDFC First will cater to a new India with value services'

Rediff.com15 Nov 2018

V Vaidyanathan, former executive director at ICICI Bank who turned entrepreneur to run Capital First, an NBFC that caters to smaller businesses, tells Pavan Lall in an exclusive interview that his new entity post the merger of Capital First and IDFC Bank which will be called IDFC First will launch by January and cater to a new India with value services.

Sikka 'disappointed' over India's current state of IT services sector

Sikka 'disappointed' over India's current state of IT services sector

Rediff.com13 Nov 2014

More than 100 days as the chief executive of India's second-largest information technology (IT) services company Infosys, Vishal Sikka on Wednesday said he was upset at the sector. He added there was a "better direction" the industry must look to take.

Tech spend in 2021 to be better than last 2 years: Nasscom survey

Tech spend in 2021 to be better than last 2 years: Nasscom survey

Rediff.com24 Mar 2021

With the economy gaining pace and large deals back on the table, chief executive officers (CEOs) of tech companies believe global tech spending will witness growth this year. According to CEO Survey by Nasscom, about 71 per cent chief executives expect global spend to grow over 4 per cent. The figure is significantly higher than the previous two years - 41 per cent and 59 per cent in 2019 and 2020, respectively. The survey also said the recovery in global tech spending will be led by the digital segment.