News for 'Customer Focus Services'

10 Job Skills That Will Rule 2024

10 Job Skills That Will Rule 2024

Rediff.com2 Jan 2024

Cultivate a thirst for knowledge, explore online courses, attend workshops and network with peers. Embrace opportunities to learn new skills and stay updated about industry trends to remain relevant and future-proof your career, advises Manu Saigal, director-general, staffing, Adecco India.

535 service vans might have done the magic for Samsung India

535 service vans might have done the magic for Samsung India

Rediff.com29 Jan 2018

Samsung eyes growth in consumer electronics business in 80 districts through its service vans, and adding over 250 service points and as many resident engineers.

Why Do Banks Hide Losses?

Why Do Banks Hide Losses?

Rediff.com21 Mar 2023

Believe it or not, the regulator is even stretching its arm to identify stressed borrowers and gauge the 'distance to default' as a measure of a particular bank's fragility, reveals Tamal Bandyopadhyay.

TCS world's second most valuable IT brand, Infy fastest growing

TCS world's second most valuable IT brand, Infy fastest growing

Rediff.com27 Jan 2022

Infosys has emerged as the fastest growing IT services brand following 52 per cent brand value growth since last year and 80 per cent since 2020 to $12.8 billion, earning it third spot, the brand valuation consultancy said in its latest Global 500 IT Services Ranking report. TCS and Infosys have pushed IBM to fourth spot from second. IBM's brand value now stands at $10.6 billion, a decline of 34 per cent from last year and 50 per cent since 2020.

'Amazon has an outsize impact on India'

'Amazon has an outsize impact on India'

Rediff.com3 Jul 2021

'We are having an outsize impact not only on the lives of the customers and livelihood, but also the economy of India.'

Indians are eager to share personal data online!

Indians are eager to share personal data online!

Rediff.com4 Sep 2017

Indians are eager consumers of digital advertising and are five times more willing to share personal data with companies when they are delighted by their digital experience.

HDFC Bank to shift payments from core banking, ensure minimal downtime

HDFC Bank to shift payments from core banking, ensure minimal downtime

Rediff.com22 Jun 2022

The country's largest private lender HDFC Bank is planning to facilitate a shift in its payments module from the existing core banking platform. This would ensure minimal payments downtime, even if core banking is not available. "This 15-month project will be followed by hollowing the customer-master modules from its existing core systems. "It will ensure a single system of record for customers across various products," said Sashidhar Jagdishan, managing director (MD) & chief executive officer (CEO), in the annual report for 2021-22.

Job postings decline in Sep on annual basis

Job postings decline in Sep on annual basis

Rediff.com11 Oct 2022

Job postings declined on an annual basis in September but witnessed a marginal uptick compared to August this year, a report said on Tuesday. There was a fall in job postings in various sectors, including media and entertainment, home appliances, shipping and marine, IT and BPO/ITES compared to September 2021. For September 2022, the Monster Employment Index (MEI) showed that there was a 4 per cent decline in hiring activities on an annual basis but a 1 per cent rise on a month-on-month basis.

Bharti Airtel Q4 profit zooms to Rs 2008 crore

Bharti Airtel Q4 profit zooms to Rs 2008 crore

Rediff.com17 May 2022

India's second-largest telecom operator Bharti Airtel on Tuesday posted more than twofold year-on-year jump in its consolidated net profit for the March quarter to Rs 2,008 crore, buoyed by a lift in average revenue per user and an exceptional gain. The telco said its Q4 scorecard was backed by strong performance delivery across the portfolio and its CEO Gopal Vittal, in a statement, exuded optimism about opportunities in the coming years and Airtel being "well-poised" as a company. Airtel, which competes in the market with Reliance Jio and Vodafone Idea, as well as state-owned BSNL/MTNL, promised to maintain razor sharp focus on financial flexibility, optimising the capital structure and finance cost.

Despite headwinds Info Edge stock rally continues on strong Q4 performance

Despite headwinds Info Edge stock rally continues on strong Q4 performance

Rediff.com9 Jun 2023

Info Edge (India) reported a good fourth quarter for the 2022-23 financial year (Q4FY23) given depressed conditions in the Key IT segment. The billing growth of 13.7 per cent year-on-year (YoY) in recruitment was well ahead of market expectations. There was solid growth in realisations (up 5.5 per cent) as well as unique customers (up 7.7 per cent).

A new fintech world is upon us amid funding drought, lower valuations

A new fintech world is upon us amid funding drought, lower valuations

Rediff.com29 May 2023

In January, Visa's chief executive officer, Al Kelly, said during an earnings call that "there's been a burst of the balloon in valuations in the fintech world". Noting that the trend of lower valuations "is a helpful characteristic of the current environment", he added: "We will look for capabilities and management teams that will bring more value to Visa than we can bring ourselves." Data from KPMG's Pulse of Fintech H2'22 shows that global fintech investment - via mergers and acquisitions (M&As), private equity (PE) and venture capital (VC) firms - at $164.1 billion in 2022, was down 31 per cent over the year before. Indian fintechs held up better during this timeframe, attracting $6 billion, or a fall of 24 per cent.

'We talk about India in every board meeting'

'We talk about India in every board meeting'

Rediff.com23 May 2023

'India has a lot of potential, not just in commercial aspects, but also in hiring of people and sourcing of products.'

Voda Idea wants govt to bail it out of present crisis

Voda Idea wants govt to bail it out of present crisis

Rediff.com7 Sep 2021

Ailing telecom operator Vodafone Idea has flagged the industry's "unsustainable financial duress" in its latest annual report and hoped that the government would provide the necessary support to address "all structural issues" faced by the sector. In the chairman's letter to shareholders, Himanshu Kapania cited persistent challenges in the operating environment, amid "unsustainable pricing" and "hyper-competition" during FY21. Kapania expressed hope that government will support efforts to generate reasonable returns on massive investments.

7 Ways To Avoid Start-Up Failure

7 Ways To Avoid Start-Up Failure

Rediff.com28 Jun 2022

Companies that do not know why they are doing good also do not know why they are failing when they are on a downward slide, notes Baqar Iftikhar Naqvi, founder and CEO, Upriver, a sales accelerator firm.

How Amazon tries to woo customers in India

How Amazon tries to woo customers in India

Rediff.com1 Nov 2013

Amazon's investors are counting on its international business and expansion to help drive growth and support its $165 billion market value, one of the highest among US firms.

Elon Musk's troubled tryst with India: Tesla, Starlink in limbo for over a year

Elon Musk's troubled tryst with India: Tesla, Starlink in limbo for over a year

Rediff.com30 May 2022

Recently, world headlines buzzed with Elon Musk's announcement that he was shelving his audacious bid for social media platform Twitter. Away from the media spotlight, questions are being asked about the maverick billionaire's plans in India, too. A few days ago, a Reuters report said Musk's flagship Tesla had put on hold its plan to launch electric cars in India.

Honda Motorcycle set to join two-wheeler EV race by March next year

Honda Motorcycle set to join two-wheeler EV race by March next year

Rediff.com24 Jan 2023

Honda Motorcycle and Scooter India (HMSI), the country's second-largest two-wheeler manufacturer, is planning to launch its first electric vehicle (EV) here by March next year, said CEO & MD Atsushi Ogata on Monday. The company would also enter the low-end motorcycle market in March by launching a 100cc engine bike at a price that will "positively shock" customers, he said while speaking with reporters, after launching the Activa with Honda Smart Key. HMSI's first EV, an electric scooter, will have a fixed battery and the second model will have two swappable batteries, Ogata explained.

Gold glitters but Muthoot, Manappuram may stay pale

Gold glitters but Muthoot, Manappuram may stay pale

Rediff.com3 Mar 2023

Despite gold prices hitting record highs, analysts aren't gung-ho about the outlook for gold financiers Muthoot Finance and Manappuram Finance. This, they said, was due to intense competition from banks, coupled with stagnating loan books and likely pressure on margins.

Hyundai to focus more on domestic market

Hyundai to focus more on domestic market

Rediff.com7 Aug 2017

Facing capacity constraint, firm is yet to take a call on setting up a new manufacturing unit in India.

Highlights of RBI's 1st bi-monthly monetary policy of FY23

Highlights of RBI's 1st bi-monthly monetary policy of FY23

Rediff.com8 Apr 2022

Following are the highlights of the RBI's first monetary policy statement of 2022-23 unveiled by Governor Shaktikanta Das: Policy repo rate unchanged at 4%; marginal standing facility rate & bank rate too remain unchanged at 4.25%. Monetary stance to be accommodative with focus on withdrawal of accommodation to keep inflation within target. GDP growth projection for FY'23 slashed to 7.2% from 7.8%; growth projections based on assumption of crude oil (Indian basket) price at $100 a barrel during FY'23. Inflation forecast hiked to 5.7% for FY'23 from 4.5%.

Over 95% Indian firms fall prey to 'new fraud' incidents

Over 95% Indian firms fall prey to 'new fraud' incidents

Rediff.com15 Nov 2022

Over 95 per cent of organisations in India have experienced new types of fraud incidents in the past two years, a PwC Survey said on Tuesday. Following the outbreak of the COVID-19 pandemic, the uncertainties associated with it, subsequent shift to digital operations and remote working, businesses have been exposed to new risks related to digital security, employee safety and disinformation, said the PwC's 'Global Economic Crime and Fraud Survey 2022' report.

All Eyes On M&M-RBL Bank Saga

All Eyes On M&M-RBL Bank Saga

Rediff.com14 Sep 2023

Why did the company zero in on RBL Bank to understand the business of banking? While the M&M investors heaved a sigh of relief, one gentleman must have been all smiles after this, RBL Bank MD and CEO R Subramaniakumar, notes Tamal Bandyopadhyay.

Tatas, Adani, Ambanis in scramble for super app

Tatas, Adani, Ambanis in scramble for super app

Rediff.com8 Nov 2021

The groups plan to take on well-entrenched players like Amazon, Flipkart, and Paytm by merging their offline businesses with e-commerce initiatives.

Amazon back as world's most valued brand, Apple down to No 2

Amazon back as world's most valued brand, Apple down to No 2

Rediff.com19 Jan 2023

Amazon has reclaimed the top spot as the world's most valuable brand despite its brand value falling 15 per cent this year from $350.3 billion to $299.3 billion, said a new report. According to brand valuation consultancy Brand Finance's report, "Global 500 2023", while Amazon is back at No 1, its brand value has fallen by over $50 billion this year, with its rating slipping from AAA+ to AAA. This is as consumers evaluate it more harshly in the post-pandemic world. Brand Finance's research has found that perception of customer service at Amazon has fallen - at the same time as delivery times have lengthened.

Toyota to stop selling Yaris in India

Toyota to stop selling Yaris in India

Rediff.com27 Sep 2021

The company had launched the Yaris in May 2018 at a price range of Rs 8.75 lakh and Rs 14.07 lakh (ex-showroom), competing with the likes of Honda City, Hyundai Verna and Maruti Suzuki Ciaz. However, it didn't have a robust response in the market, clocking a cumulative wholesales of around 19,800 units.

Reliance to enter FMCG business this year

Reliance to enter FMCG business this year

Rediff.com29 Aug 2022

The country's largest retailer Reliance Industries on Monday announced that it will enter the fast-moving consumer goods (FMCG) business this year as part of its expansion plan. Addressing the 45th AGM of Reliance Industries on Monday, Reliance Retail Ventures Ltd (RRVL) Director Isha Ambani said: "This year, we will launch our FMCG goods business". The objective of this business will be to develop and deliver products and solve every Indian's daily needs, with high-quality products at affordable pricing, she said while addressing Reliance Industries' annual general meeting.

ED raids BYJU's CEO, seizes 'incriminating material'

ED raids BYJU's CEO, seizes 'incriminating material'

Rediff.com29 Apr 2023

The Enforcement Directorate on Saturday said it has searched the Bengaluru-located office and residential premises of Edtech major BYJU's and its CEO and co-founder Raveendran Byju and seized 'incriminating' documents and digital data as part of a foreign exchange violation probe.

RBI Norms Don't Tackle Illegal Apps Menace

RBI Norms Don't Tackle Illegal Apps Menace

Rediff.com11 Oct 2022

Of the 2,562 customer complaints received between January 2020 and March 2021, a majority relate to illegal apps. At least two dozen suicide cases have been reported, perpetrated by the harassment by loan app operators, points out Tamal Bandyopadhyay.

Why Does Modi Not Slash Chinese Imports?

Why Does Modi Not Slash Chinese Imports?

Rediff.com16 Jan 2023

India's national security focus has shifted from the western border to the eastern one. But our trade with China keeps rising. This trade is against our interest, because most of it comprises of Chinese imports, argues Aakar Patel.

Who Fared Better On Economy? Modi Or Manmohan

Who Fared Better On Economy? Modi Or Manmohan

Rediff.com15 Feb 2024

Whether it was the MGNREGS or the NFSA or the Aadhaar-based DBT scheme for cash transfer, the Modi government has built on the basic architecture created by the Singh government. Policy makers in the Modi government, instead of discarding them as products of the previous political regime, worked on them, expanded their scope and reach, and used new tools to improve their performance, explains A K Bhattacharya.

Broking industry's race to the top: Groww poised to pip Zerodha, but...

Broking industry's race to the top: Groww poised to pip Zerodha, but...

Rediff.com4 Oct 2023

The broking industry's pecking order is set to change with Groww, a fin-tech startup from Bengaluru, poised to topple the industry's poster boy, Zerodha, as the leading brokerage in the number of active investors. According to data provided by the portal Topsharebrokers.com, Zerodha has 6.32 million active investors, while Groww is at 5.99 million. It is projected that Groww, which has grown at a much faster clip over the past two years, will surpass Zerodha this month, or next month.

GST: Unsung Hero Of Tax Collections

GST: Unsung Hero Of Tax Collections

Rediff.com14 Jun 2023

Can this growth in GST collection be sustained in the coming years? asks A K Bhattacharya.

2nd innovation hub in US to strengthen TCS position

2nd innovation hub in US to strengthen TCS position

Rediff.com12 May 2022

IT major Tata Consultancy Services (TCS), in its Q4FY22 results, said the company's banking, finance services and insurance (BFSI) crossed the $10 billion milestone. This includes revenue from financial products, services and platforms. For Suresh Muthuswami, who recently took over as Chairman of North America, one of the focus will be to grow this percentage going ahead. The first step to grow the US market is hiring. Muthuswami said that the company will be hiring more in the US, especially from the campuses. In FY22 TCS hired over 7,000 people in the US and going ahead too the numbers will be similar.

Truecaller Could Soon Face Competition

Truecaller Could Soon Face Competition

Rediff.com1 Oct 2022

'Every telecom user wishes to know who is calling. This will help in preventing cyber frauds using telecom services.'

How Gen Z Is Changing Investing Game

How Gen Z Is Changing Investing Game

Rediff.com21 Feb 2022

'Younger investors start their journey with very little capital so they are risking less while they have a lot of time to experiment and learn early on.'

20-min pizza promise by Domino's gets stuck in traffic, kitchen

20-min pizza promise by Domino's gets stuck in traffic, kitchen

Rediff.com8 Mar 2023

As promised, Domino's 20-minute delivery started across 170 stores in Bengaluru on Tuesday. But, as the day progressed, some teething issues came to the fore. If delivery partners' accounts are anything to go by, these are unlikely to go away anytime soon.

Indian airlines revamp their in-flight menus amid intense competition

Indian airlines revamp their in-flight menus amid intense competition

Rediff.com11 Oct 2022

From croissants to Galouti kebabs and Medu vada, Indian carriers, both low-cost and full-service, are revising their in-flight menus to offer passengers a differentiated fare as competition is heating up amid the boom in air travel with the waning of Covid-19. On Monday, Air India, which was taken over by the Tata Group on January 27, unveiled its new domestic in-flight menu comprising gourmet meals, new appetizers, desserts, and local dishes. Air India's economy class passengers would now be served dishes such as Mushroom cheese omelette, Dry jeera aloo wedges, and Garlic tossed spinach and corn for breakfast, and Vegetable biryani, Malabar chicken curry, and mixed vegetable poriyal for lunch.

Coming soon! Changes in Health Insurance

Coming soon! Changes in Health Insurance

Rediff.com31 Jan 2019

Ashish Mehrotra, MD and CEO, Max Bupa Health Insurance, explains the changes we can expect in health insurance this year.

SVB fallout: Indian start-ups staring at uncertain future

SVB fallout: Indian start-ups staring at uncertain future

Rediff.com21 Mar 2023

Indian start-ups breathed a sigh of relief after the UK government facilitated the acquisition of the now-defunct Silicon Valley Bank's (SVB's) British arm by HSBC. In a bid to allay fears, the US Federal Deposit Insurance Corporation (FIDC) announced recently that it had transferred all deposits of start-up-focused SVB to a newly created bridge bank and all depositors would have access to their money. President Joe Biden also sought to reassure jittery depositors that they can have confidence that the US banking system is "safe".

6 years of GST: Rs 1.5 trillion monthly tax revenues becomes 'new normal'

6 years of GST: Rs 1.5 trillion monthly tax revenues becomes 'new normal'

Rediff.com29 Jun 2023

Six years after the rollout of the biggest indirect tax reform in India, Goods and Services Tax (GST) revenue of Rs 1.5 lakh crore every month has become a new normal and tax officers are focusing on dealing with fraudsters who are adopting newer modus operandi to game the system, causing loss to the exchequer. To apprehend black sheep, who operate as syndicates and create fake entities on the basis of forged documents to claim input tax credit (ITC), tax officers have started using data analytics, artifical intelligence and machine learning aiming to curb evasion, which was over Rs 3 lakh crore since inception of GST. It was over Rs 1 lakh crore in 2022-23. Thinktank Global Trade Research Initiative (GTRI) said the most critical pending GST reform is upgradation of GST Network to prevent fake supplies and fraudulent claims of Input Tax Credit (ITC).